FAQ
Ordering & Payment
What payment methods do you accept?
We accept major credit and debit cards. We also have the express checkout option where you can use Shop Pay, Apple Pay, PayPal, or Google Pay. All payments are processed securely.
Can I cancel or change my order?
Orders can only be cancelled or changed within 24 hours of purchase. Once an order has entered processing, it cannot be modified.
Shipping
Where do you ship from?
All orders are shipped from Vancouver, British Columbia, Canada.
Do you ship internationally?
At this time, we only ship within Canada.
How much is shipping?
Shipping costs are calculated at checkout based on your location and order size.
How long will my order take to ship?
Orders are typically processed within 3–7 business days. Shipping times vary depending on your location, but most domestic orders arrive within 3–10 business days after shipping.
Will I receive tracking information?
For parcels (i.e. if you ordered a bag or shirt) you will receive tracking. Once your order has shipped, you will receive a confirmation email with tracking details. For smaller items like stickers and prints, we will be using standard or oversized Lettermail which will not include tracking. Your shipping cost will reflect which shipping method your order will require.
Returns & Exchanges
Do you accept returns or exchanges?
Due to the nature of handmade and small-batch art products, all sales are final. Returns and exchanges are not accepted unless the item arrives damaged or incorrect.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll do our best to resolve the issue.
Artwork & Product Information
Are your products handmade?
All designs are created by me! Prints and totes are professionally printed, while t-shirts are hand screen-printed. Due to the handmade nature of the t-shirts, each one may vary slightly, making every piece one of a kind.
Will the colors look exactly the same as on my screen?
Colors may vary slightly due to different screen settings and lighting conditions.
Custom & Commission Work
Custom & Commission Work
Please reach out through the contact page for inquiries or DM me on Instagram!
Terms & Conditions
Do you own the rights to the artwork you sell?
All artwork remains the intellectual property of the artist. Purchasing a product does not grant reproduction or commercial rights.
Can I use your artwork for commercial purposes?
Commercial use is not permitted without written permission.
Contact
How can I contact you?
If you have any questions not answered here, feel free to reach out through the contact page or email us at shopyumenoco@gmail.com. We’re happy to help!