Refund policy

Last updated: July 3, 2026

Yumenoco products are handmade, small-batch, art-based, or made in limited quantities. Because of this, we do not accept routine returns or exchanges for change of mind, sizing preference, color variation, or accidental purchases unless required by applicable consumer protection laws.

If your order arrives damaged, incorrect, or with a clear fulfillment issue, please contact us as soon as possible, ideally within 48 hours of delivery. Include your order number, photos of the item, photos of the packaging, and a short description of what happened.

After reviewing the issue, we may offer a replacement, repair, partial refund, full refund, or another reasonable solution depending on the item, inventory, and circumstances.

Unless required by law or approved by us in writing, we do not accept routine returns or exchanges for original artwork, prints, stickers, handmade or hand-printed apparel, totes, sale items, limited-run items, or custom/commission work.

Orders can only be cancelled or changed within 24 hours of purchase, and only if the order has not entered processing or fulfillment. Once an order has entered processing, it cannot always be changed or cancelled.

If we approve a return or exchange because an item arrived damaged or incorrect, we will confirm the return method and who is responsible for shipping before you send anything back. Do not mail items back without written instructions from us.

Approved refunds are issued to the original payment method where possible. Your bank, card provider, PayPal, Shop Pay, or other payment provider may take additional time to post the refund after it is issued.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

For refund or damaged-order questions, contact us through the Contact page or email shopyumenoco@gmail.com.