Shipping policy

Last updated: August 16, 2026

Yumenoco ships orders from Vancouver, British Columbia, Canada.

For U.S. shipments, duties and taxes will be charged at checkout and there will be no fees due at delivery. For international shipments, any customs duties, import taxes, brokerage fees, or local charges will be due at delivery unless checkout clearly says otherwise. 

Orders are typically processed within 3 to 7 business days after order confirmation, excluding weekends and holidays. Processing times can vary during markets, launches, holidays, high-volume periods, or for handmade and small-batch items.

For Canada and U.S. shipments, shipping costs are calculated at checkout based on your location, order size, and shipping method. For international shipments, there will be two options: untracked lettermail for small flat paper goods, and tracked flat rate parcel shipping.

Most domestic orders arrive within 3 to 10 business days after shipping. Delivery timelines are estimates and may vary because of carrier delays, weather, holidays, high-volume periods, address issues, or other circumstances outside our control.

All parcels will include tracking as long as the customer provides all information such as correct address, email and phone number. Once your order ships, you will receive a shipping confirmation email with tracking details when tracking is available.

Smaller items, such as stickers and prints, may ship by standard or oversized Lettermail and may not include tracking. Your shipping cost and checkout method should reflect the type of shipping used for your order.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an address issue, contact us as soon as possible. We cannot guarantee changes after an order has entered processing or fulfillment.

If your order seems delayed, check the tracking information if tracking was provided. If you need help, contact us with your order number.

If an item arrives damaged, contact us as soon as possible, ideally within 48 hours of delivery, with photos of the item and packaging. Damaged or incorrect items are handled under our Refund Policy.

Shipping questions can be sent through the Contact page or to shopyumenoco@gmail.com.